Disney plus

[SteveAllinson]

Hi . I have got the free extra for 6 months and activated but Disney won’t let me in other then trying to charge me. Help please

[Cleoriff]

@SteveAllinson 

Call O2 using any numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press upgrade, Fraud or Lost and Stolen if given that option.

[MI5]

@SteveAllinson 

Did you get an email after selecting the offer with a redemption link?

[SteveAllinson]

No email link. A text link to redeem which I did and shows in MyO2 as an extra but no way to get into Disney without them trying to charge me rather then the free offer

[SteveAllinson]

Thanks

[MI5]

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@SteveAllinson wrote:
No email link. A text link to redeem which I did and shows in MyO2 as an extra but no way to get into Disney without them trying to charge me rather then the free offer

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The link should take you to Disney website to register, which is how you get it for free.