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Disney + 6 months free offer how to get it

Hanna
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I just saw the deal for 6 months free Disney + come through my email. Downloaded the app and went to add the extra but it doesn’t mention anything about 6 months free on there it just says it will be £5.99 a month and you get £2 off your bill. How do I get the 6 months offer? Thank you
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Conditions
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I just upgraded over the weekend can I get 6 months free disney plus
Message 12 of 23
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MI5
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@Conditions 

It depends if you upgraded to an eligible tariff.

Check your "extras" in your My O2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Conditions
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How do I find out
Message 14 of 23
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MI5
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Check your "extras" in your My O2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 15 of 23
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Margaret3
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Hi I upgraded and recieved 6 months Disney +free but I've not been sent a link via email. When I go to add extras it asks for £5.99 month. I've rang 5 times and been given the runaround. I've tweeted with no response. Can someone help please.

Message 16 of 23
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MI5
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It will take a couple of days for your MyO2 to update to the free offer.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 17 of 23
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jizzer
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In same situation except they keep dropping the calls.... only got the option for the £5.99

Message 18 of 23
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jonsie
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I upgraded an hour ago and got the Disney+ offer. I got 6 text messages and 5 emails with various things about the upgrade and the link given said that i could also redeem in Extras on My O2 which is the way I did it. I was on the laptop, not the app.

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NatalieKP
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I am a new 02 customer and chose Disney + as my extra. I should receive 6months free subscription. How do I set this up? The link in the email takes me to Disney+ but the options are for monthly or annual subscription. How do I proceed without being charged after the genetic 7 day trial?
Message 20 of 23
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