Did not receive a sim order package I want to cancel the direct debit

[Chi]

I placed an order for a sim on the 27th of October but I have not gotten my sim. Please I want to cancel the direct debit from my bank and I placed an order yesterday for a new one to I want to cancel all of them as I don’t think I have money to pay for them both as things are not financially stable for me.

below are the numbers given to me

xxxxx xxxxxx
xxxxx xxxxxxx

[mod edit: Please do not post phone numbers on the public board. Thanks!]

[TallTrees · Accepted solution]

Hello @Chi 

You should  remove you private telephone numbers from this Forum as it is not Customer Services and is open.

You will need to contact o2 Customer Services 

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

"Flagged"

[Cleoriff]

@Chi 

You need to remove your numbers, otherwise you are at risk of being spammed. This is a community forum not O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Chi]

How do I remove it please

[TallTrees]

Hi @Chi 

If this option is still available use the little drop down arrow up right hand corner

drop down shows "edit" at the top and then you can take them off.  If not available

as there is a time limit, I have asked our Moderator to remove it for you.

Best wishes 

[Chi]

Please ask him to remove it as I can’t edit it 

thanks

[Cleoriff]

@Chi 

Looking at the time you posted, your time for editing has run out. Don't worry, the moderators have been flagged by us and they will remove them.

[Chi]

Thanks a lot

[Chi]

Also how do I know the message has been removed or deleted 

[TallTrees]

You are very welcome @Chi 

Good Luck and best wishes