Cant redeem Disney plus priority offer

[Neelio]

I have never had an issue redeeming anything in the past but when I try to redeem the offer saving £2.00 per month, it gets me to click to the page & when I get to the destination (myo2) it just keeps saying 'oops cant view your extras'

Anyone else have an issue?

When I click my extras, it still says Disney+ £7.99 a month

[MI5 · Accepted solution]

@Neelio 

Guide: Adding and removing O2 Extras  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[Mikeyz]

I have the same issue. I activated the Disney+ 1 month free, but the description and details fir the 6 months Disney plus with a £2 discounts states I am eligible on my 12 month pay monthly sim only contract.

[Mikeyz]

Just followed the suggested link to ask O2 on Facebook, but it appears this service is broken. I also tried to call them from my O2 number and it basically said there is no support unless you have a fraud issue and hung up on me. Must admit, not happy with the O2 service now after just moving back to O2....