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Cant redeem Disney plus priority offer

Neelio
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I have never had an issue redeeming anything in the past but when I try to redeem the offer saving £2.00 per month, it gets me to click to the page & when I get to the destination (myo2) it just keeps saying 'oops cant view your extras'

 

Anyone else have an issue?

 

When I click my extras, it still says Disney+ £7.99 a month

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MI5
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@Neelio 

Guide: Adding and removing O2 Extras  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128138 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@Neelio 

Guide: Adding and removing O2 Extras  

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Mikeyz
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I have the same issue. I activated the Disney+ 1 month free, but the description and details fir the 6 months Disney plus with a £2 discounts states I am eligible on my 12 month pay monthly sim only contract.

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Mikeyz
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Just followed the suggested link to ask O2 on Facebook, but it appears this service is broken. I also tried to call them from my O2 number and it basically said there is no support unless you have a fraud issue and hung up on me. Must admit, not happy with the O2 service now after just moving back to O2....

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