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Apple Music redemption

KelvinS
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I’m new to O2 and received a link to redeem the introductory Apple Music offer that was advertised with my SIM only tariff. The link takes me to the O2 Priority app and says “The priority content is not available.”

Is there a form somewhere to request a working redemption link or any way to contact customer service specifically about O2 priority? I’ve tried calling 202 and they seem completely clueless - the second person I spoke to said “we don’t do Apple Music, you must mean Amazon.”

I’d welcome any advice on how to sort this!
Message 1 of 15
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Cleoriff
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Glad it's sorted @KelvinS 

Thanks @O2Lisa wink

*The Game Is On*

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Message 11 of 15
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O2Lisa
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Ah that's brilliant @KelvinS 

Have a lovely day smiling

 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 12 of 15
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Cleoriff
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@O2LisaI'll mention that the solution should be yours. wink

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Message 13 of 15
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O2Lisa
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Aw I'd love to take the credit @Cleoriff but I didn't do much at all smiling

Looks like it resolved by the time I got in touch with the customer

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 14 of 15
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DC7991
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Hi I am experiencing the exact same problem and rather than creating a new thread I thought I would reply in here. Is there any possibility someone could help as I am finding it difficult to reach out to customer service. Thanks!

Message 15 of 15
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