cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Music redemption

KelvinS
Level 2: Apprentice
  • 14 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I’m new to O2 and received a link to redeem the introductory Apple Music offer that was advertised with my SIM only tariff. The link takes me to the O2 Priority app and says “The priority content is not available.”

Is there a form somewhere to request a working redemption link or any way to contact customer service specifically about O2 priority? I’ve tried calling 202 and they seem completely clueless - the second person I spoke to said “we don’t do Apple Music, you must mean Amazon.”

I’d welcome any advice on how to sort this!
Message 1 of 18
5,083 Views
17 REPLIES 17

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Glad it's sorted @KelvinS 

Thanks @O2Lisa wink

Veritas Numquam Perit

Girl in a jacket
Message 11 of 18
1,248 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Ah that's brilliant @KelvinS 

Have a lovely day smiling

 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 12 of 18
1,228 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@O2LisaI'll mention that the solution should be yours. wink

Veritas Numquam Perit

Girl in a jacket
Message 13 of 18
1,222 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Aw I'd love to take the credit @Cleoriff but I didn't do much at all smiling

Looks like it resolved by the time I got in touch with the customer

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 14 of 18
1,214 Views

DC7991
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi I am experiencing the exact same problem and rather than creating a new thread I thought I would reply in here. Is there any possibility someone could help as I am finding it difficult to reach out to customer service. Thanks!

Message 15 of 18
1,136 Views

Lauren99
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I am having the same issue and I have contacted 202 and no one has a clue what I’m talking about. Could you please message me. Thanks

Message 16 of 18
919 Views

StaceyF108
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

This has happened to me too I have upgraded my phone and keep getting g the text to say I can receive the Apple Music but when I click the link it keeps freezing on Apple Music 

Message 17 of 18
864 Views

mikebrooke101
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi

I wonder if you could sort this problem out for me also?  Bought a new ipad with the 6 month music offer but the email you sent me is a dead link.

Message 18 of 18
725 Views