Apple Music redemption

[KelvinS]

I’m new to O2 and received a link to redeem the introductory Apple Music offer that was advertised with my SIM only tariff. The link takes me to the O2 Priority app and says “The priority content is not available.”

Is there a form somewhere to request a working redemption link or any way to contact customer service specifically about O2 priority? I’ve tried calling 202 and they seem completely clueless - the second person I spoke to said “we don’t do Apple Music, you must mean Amazon.”

I’d welcome any advice on how to sort this!

[Cleoriff]

Glad it's sorted @KelvinS 

Thanks @O2Lisa 

[O2Lisa]

Ah that's brilliant @KelvinS 

Have a lovely day 

[Cleoriff]

@O2LisaI'll mention that the solution should be yours.

[O2Lisa]

Aw I'd love to take the credit @Cleoriff but I didn't do much at all 

Looks like it resolved by the time I got in touch with the customer

[DC7991]

Hi I am experiencing the exact same problem and rather than creating a new thread I thought I would reply in here. Is there any possibility someone could help as I am finding it difficult to reach out to customer service. Thanks!

[Lauren99]

Hi, I am having the same issue and I have contacted 202 and no one has a clue what I’m talking about. Could you please message me. Thanks

[StaceyF108]

This has happened to me too I have upgraded my phone and keep getting g the text to say I can receive the Apple Music but when I click the link it keeps freezing on Apple Music 

[mikebrooke101]

Hi

I wonder if you could sort this problem out for me also?  Bought a new ipad with the 6 month music offer but the email you sent me is a dead link.