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@Cleoriff - thanks for the reply! I'm afraid it's not an extra and therefore not accessible from MyO2. It's a redemption code that needs to be supplied by the O2 Priority app so it can be redeemed directly through Apple.
The link I received via SMS from O2 doesn't seem to work. I just need them to send me a working link so I can get to the code in the priority app. As I said, customer service has been of no use.
Ive attached the original text message I received (redacted).
Not sure if this solution in this thread is of any use? https://community.o2.co.uk/t5/Pay-Monthly/Apple-Music-6-months-free-offer-advice/m-p/1471034/highlig...
If not I'll tag one of our account advisors to see if they can help
@Cleoriff - thanks for that... Seems like it was a similar issue, but that person hadn't received the link yet. I received one but it doesn't work. I've spoken to three different customer service agents over the phone over the past week haven't gotten anywhere.
Thanks for the referral to the account advisor here! For info, the link I received sends me straight to the priority app, where I get the following error message:
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