02 Priority gone wrong!

[Jade131]

Hello,

I have gone into 02 priority , added 2 x tockets to my basket. Entered in bank details , once all confirmed it turns out only 1 ticket has been purchased .. I then when back on to buy another and now says all sold out ...

so looks like as they only had one they must of removed 1 ticket from my basket without telling me ...

im now stuck with 1 ticket 😞

 called 02 , explained situation. Lady was so unhelpful 😞 don’t know what to do?

[pgn · Accepted solution]

Nobody here on the Community Forum has access to your account, @Jade131 - you really need to talk to O2, try to get in touch with their Social Media Team at any of the links below, or try calling again after 8am, perhaps you will get a more helpful agent. The numbers in this link might help: Guide: Coronavirus Community Help and Support 

Good luck! I hope, if they can't help with a second ticket, that at least you can return the single one you have and get a refund.