on 24-06-2017 16:17
on 24-06-2017 16:17
Hi I recently had my phone took in to o2 to be fixed, That was 5wks ago and yet they still have the audacity to charge me for the month when I've not even used my phone
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on 24-06-2017 16:30
Call 202 and explain the situation, they are very understanding and will probably make a goodwill gesture and recredit you.
The billing system is independent and will automatically produce the bill. They aren't to know in fairness that you had no phone but they will be able to see the days you used the phone and those you didn't.
Good luck and do let us know how you go on. If you have any problems you can make a complaint, all explained on this link but I'm sure you won't need it.
on 24-06-2017 16:30
Call 202 and explain the situation, they are very understanding and will probably make a goodwill gesture and recredit you.
The billing system is independent and will automatically produce the bill. They aren't to know in fairness that you had no phone but they will be able to see the days you used the phone and those you didn't.
Good luck and do let us know how you go on. If you have any problems you can make a complaint, all explained on this link but I'm sure you won't need it.
on 24-06-2017 16:34
on 24-06-2017 16:34
on 24-06-2017 16:56
You could have used the sim in another phone or they had the capacity to offer you a loan phone