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Direct debit

Anonymous
Not applicable
I have only had this phone for nearly 8 months was lead to believe this would cost around £13 per month so far the increased payment is now arrived to £ 18 please tell meveryone how this has happened
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MI5
Level 94: Supreme
  • 143422 Posts
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Registered:
You can check a breakdown of every bill in your MyO2 http://www.o2.co.uk/myo2
There are some numbers that aren't included in your allowances for calling and texting so you may be adding to your bill each month by going outside or over your allowances.
If you can't see anything obvious give customer services a call on 202 for help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable
My husband pays this for me direct debit not realising how it has increased in 8 months from 13 to 18 pounds per month
Message 2 of 3
1,349 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You can check a breakdown of every bill in your MyO2 http://www.o2.co.uk/myo2
There are some numbers that aren't included in your allowances for calling and texting so you may be adding to your bill each month by going outside or over your allowances.
If you can't see anything obvious give customer services a call on 202 for help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
1,347 Views