wifi calling moto 5g plus

[Hollars]

Hi

I have a Moto G5G plus which is on the O2 comptaibility list for wifi calling. I live in an area with very poor reception. After much digging it turns out that because I didn't buy the phone from O2 I do not have the O2 firmware required.

Is there anyway I can download the required firmware please ?

[Hollars]

Just done so. I will wait and see if it is succesful 

[Hollars]

I will let you know either way

[MI5]

Fingers crossed

[MI5]

A quick Google suggest the setting should be in "Wireless and Networks"

[Hollars]

Hi again

I called O2 again and they confirmed I was already set up for wifi calling then randomly two days ago it appeared as a menu option under settings - network & internet - mobile network - advanced. It works brilliantly for me as i live in a complete phone signal black spot.

Annoyingly this doesn't give anyone else a definitive sollution but I can confirm, as you said before, i did not have to download any firmware.

Many thanks for all of your help with this 

[MI5]

Glad you're sorted.
Sometimes takes 24/48 hours for it to activate on the system so the last call you made to CS must have been actioned correctly.