i was sent a new sim card for my iphone6 on friday 9th july (because my previous one was deemed 'old'). the wifi calling facility no longer works, although it 'is activated'. this is now over 48 hours since the new sim was activated altogether. the phone works-makes and receives calls wherever there is an o2 signal - unfortunately i do not have a signal in my home. my whatsapp does however work in my home, so the wifi connection must be ok???... please can you help
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Hi @muddypath did you try to sort this out with calling customer services?
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i had already called customer services on two occasions and they had sorted it out / escalated it / assured me that a technical 'guru' would call me on monday or email me to arrange a time to call. this has not happened. unfortunately family problems have cropped up and prevented me from following through on this. it all takes an emotional toil talking to customer services..
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