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why is my iphone 7 repair taking so long. its been 2 weeks since i sent it

repair1
Level 1: Joiner
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why is my iphone repair taking so long. its been nearly 2 weeks since i sent it away

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Bambino
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@repair1 This is not O2. This is a customer community. Customer service numbers are in the link below.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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O2William
O2 Support
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hi there,

I'm sorry that it's taken longer than you expected to have your device fixed, repairs due take a little longer due to the current situation with covid, I would suggest to give our customer service a call to ask for an update on your repair.

just as a reminder,

you can call 0344 809 0202 from a landline as you don't have your phone,

or 202 if you have another O2 phone with us


I've also included a link for more information on repairs.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

thanks
will

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