on 06-07-2020 17:44
why is my iphone repair taking so long. its been nearly 2 weeks since i sent it away
on 06-07-2020 17:50
on 06-07-2020 17:50
06-07-2020 20:27 - edited 06-07-2020 20:28
06-07-2020 20:27 - edited 06-07-2020 20:28
hi there,
I'm sorry that it's taken longer than you expected to have your device fixed, repairs due take a little longer due to the current situation with covid, I would suggest to give our customer service a call to ask for an update on your repair.
just as a reminder,
you can call 0344 809 0202 from a landline as you don't have your phone,
or 202 if you have another O2 phone with us
I've also included a link for more information on repairs.
https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy
thanks
will