when will I get network coverage back

Aitch1 · ‎05-06-2021

I have had no signal for 2 days.

How do I find out when it will be back?

MI5 · ‎05-06-2021

@Aitch1

Check for faults here O2 Service Status

If no issues, try your sim in another phone.

If doesn't work then you may need a new sim which you can get quickly from any O2 store.

If it works in another phone, it could be your phone that is faulty.

Contact numbers for O2 here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎05-06-2021

@Aitch1 If the issue turns out to be a mast problem in your area, O2 won't provide a timeline for repairs. They never do.

I DO NOT WORK FOR O2

MI5 · ‎05-06-2021

@Aitch1

Make sure you register for updates O2 Service Status and if there are any issues, O2 will let you know when fixed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TheresaV · ‎07-06-2021

Hi @Aitch1 did you manage to find out what the problem was?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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