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upgraded phone and now have no network

HoL19861
Level 1: Joiner
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Registered:

hi i have recently upgraded my phone and it now says i have no network.

I spoke to someone online and they saidi need to activate my sim by texting from my old phone but i have already posted that back to be recycled. and it wont send me the code to swap either even though i have the same number. how do i activate the new sim?

 

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madasaf1sh
Level 56: Guvnor
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Registered:

@HoL19861 

 

If you have the old sim then you just put that in the new phone and get the code sent to it, and then once its complete put the new sim in the phone. 


If you cant then you need to call Customer Services on 0344 809 0202 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3721 Posts
  • 26 Topics
  • 876 Solutions
Registered:

@HoL19861 

 

If you have the old sim then you just put that in the new phone and get the code sent to it, and then once its complete put the new sim in the phone. 


If you cant then you need to call Customer Services on 0344 809 0202 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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