cancel
Showing results for 
Search instead for 
Did you mean: 

unlocking my phone

davem
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have applied for an unlocking code - case ref:1316683605.I have received an e-mail from o2 stating they are unable to reply at this time because "there was an error while searching for data" and signed Ursula. What does this mean? Will I get my unlocking code in due time? Can anybody help because I can't seem to reply to the e-mail. thank you

Message 1 of 3
56 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 61: Brainiac
  • 4402 Posts
  • 29 Topics
  • 1226 Solutions
Registered:

@davem 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
52 Views
2 REPLIES 2

madasaf1sh
Level 61: Brainiac
  • 4402 Posts
  • 29 Topics
  • 1226 Solutions
Registered:

@davem 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
53 Views

Cleoriff
  • 107681 Posts
  • 794 Topics
  • 5753 Solutions
Registered:

@davem 

Have you tried another sim in your phone? I ask as it may not be locked? O2 stopped locking phones in 2018.

*The Game Is On*

Girl in a jacket
Message 3 of 3
50 Views