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sim swap

pam--
Level 1: Joiner
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hi we got sim blocked because daughter lost phone. new sim activated in store but since we put it into phone, she still can't text or phone? is there something else we need to do? 

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madasaf1sh
Level 76: Forum Legend
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@pam-- 

 

Sounds like the sim hasn't fully activated  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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@pam-- 

 

Sounds like the sim hasn't fully activated  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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jonsie
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This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

They need to remove the lost/stolen bar that was applied to the account when initially reported to them

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