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sim change

sim-swap
Level 1: Joiner
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i have just got a new phone with a new sim, but i have to do a sim swap to keep my current number etc. i did the online process and put the code in that was texted to me. it said there was an error. now i cant call or use any sim services on either of my phones. what do i do? i urgently need to fix this

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TallTrees
Level 41: Prodigal
  • 7837 Posts
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Registered:

Hi there @sim-swap  Welcome to the o2 Community Forum

You may need to contact o2 

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2FachttpCFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG

 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 41: Prodigal
  • 7837 Posts
  • 68 Topics
  • 138 Solutions
Registered:

Hi there @sim-swap  Welcome to the o2 Community Forum

You may need to contact o2 

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2FachttpCFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG

 



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 2
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