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Level 1: Joiner
Posts: 1
Registered: ‎22-01-2021

replacement sim card

I have a new phone which takes a nano sim. My sim is too big, your stores are closed so i cant get it cut down. Can you send me a replacement please.

Posts: 101,714
Topics: 770
Registered: ‎14-01-2013

Re: replacement sim card

Hi @ealesy 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have t

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