payment for my bill

[Ella-Leigh]

hi sue to the circumstances with it been christmas soon i have havnt had the money for my bill but next week i will be able to pay it over been really struggling atm and with covid it is hard aswell

[Bambino · Accepted solution]

@Ella-Leigh 

You will need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am