i placed an order for new iphone, got to payment page, put in detauls, has taken upfront payment out of my account but the order won't progress any further, don't want to go through payment page again and it takes another upfront payment, help - absolutely impossible finding what to do from help pages
You need to contact O2 in the morning. All numbers in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen if you have to.
Edited to add info
*The Game Is On*
Track usage, upgrade and get support with the My O2 appDownload My O2