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no sim card - emergency calls only

RichardJohn
Level 1: Joiner
  • 1 Posts
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Registered:

Why is the phone saying that there is no sim card and emergency calls only (Nokia 1 Plus).  This is a basic phone for pay as you go for my father.

He uses it to look at emails and connect with family on FB and for the occasional call to family.

I have removed the sim card, cleaning it inside, restarted it but it is still coming up with this message.  Please help!

 

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MI5
Level 94: Supreme
  • 122165 Posts
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Registered:

@RichardJohn 

You need to go in store (take your fathers ID) to get a new sim, or call O2 to get one sent in the post Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122165 Posts
  • 609 Topics
  • 18946 Solutions
Registered:

@RichardJohn 

You need to go in store (take your fathers ID) to get a new sim, or call O2 to get one sent in the post Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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