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new esim - no number

2fires
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Hi... again... I've just added my esim to my new phone (bought specifically so I could do this) - all went well except the esim didn't come with a phone number?  That was the whole point, so that I could have two numbers on my phone... what did I do wrong/not doing,

thanks

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MI5
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@2fires 

Did you just ask for an eSim or did you purchase a new contract and request an eSim for the new contract?

If you just asked for an eSim, it will not be connected to anything, so you'll need a sim only contract to go with it https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@2fires 

You need to do a sim swap from your old physical sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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2fires
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But I don't want to swap the esim for my existing sim, I was looking for a solution to get 2 different phone numbers on my O2 account on my phone

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anticpated
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What is the purpose of the e sim? The account should have a note of your valid sim phone numbers. It just might be under another part of it. Somebody should explained the process to you more coherently.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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MI5
Level 94: Supreme
  • 122256 Posts
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  • 18983 Solutions
Registered:

@2fires 

Did you just ask for an eSim or did you purchase a new contract and request an eSim for the new contract?

If you just asked for an eSim, it will not be connected to anything, so you'll need a sim only contract to go with it https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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