on 29-01-2021 13:46
I tried calling this morning with regards to my address being incorrect on information that I am receiving through the post, however for some reason the line was bad and then the lady on the phone hung up on me which I found quite rude.
Despite updating my address on multiple occasions (to the same one I currently live at and my new recent upgrade arrived here with the correct address on it) for some reason anything that I get set through the post from you guys has my current address on it along with half of my old address for some reason. When I check my account my current address is on there yet I’m still being sent things through the post with both addresses on (if that makes sense).
Does anyone have any ideas what could have caused this or any way that I can fix it please :)?
Solved! Go to Solution.
on 29-01-2021 14:00
Clearly messed up on O2's sysytem somehow but customer service are the only ones who can correct it.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 29-01-2021 14:00
Clearly messed up on O2's sysytem somehow but customer service are the only ones who can correct it.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 29-01-2021 14:24
on 29-01-2021 14:24
Thanks so much @MI5 for your quick reply!
I shall try again tomorrow to get in contact with someone, fingers crossed I get a better line this time. I just wanted to make sure that I had done everything on my end that I could and tried every other pathway :). I shall use your guidance to help me with the call!
on 29-01-2021 14:41
on 29-01-2021 14:41
You're welcome.
The only input you can have is in your MyO2.
If it is correct there, you need O2 to fix it in the back office.
on 29-01-2021 22:36
on 29-01-2021 22:36
I got a brochure this morning from O2 about their winter sale on tablets
The first line of my address was a previous address but the rest was correct
As the postcode was correct, it was delivered to me
All other correspondence such as my bills, My O2 etc are correct
The problem is the marketing dept seems to have had some kind of wet fart issue with their customer base programme
If you want it corrected you need to write to them
Telefonica UK Limited
Returns Management Department
PO Box 165525
Birmingham
B25 9GP
I personally won't be writing to them, nothing of interest to me ever comes from them
I doubt customer service can help