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Level 1: Joiner
Posts: 1
Registered: ‎22-01-2021

motorola razr 5g 2020

my phone creaks like an old door when opening. now it also makes an audible click when opening.

Difficult to contact someone at O2 about this.

Level 70: Enigma
Posts: 17,344
Registered: ‎31-03-2010

Re: motorola razr 5g 2020

@Droops14 Customer service numbers here: Guide: Coronavirus Community Help and Support 

Use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Home - Motorola Support - Lenovo Support UK

 

I DO NOT WORK FOR O2



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Level 43: Bright Spark
Posts: 2,616
Registered: ‎04-04-2012

Re: motorola razr 5g 2020

@Droops14

It may also be worth reaching out directly to Lenovo / Motorola about issues with the Razr

https://support.motorola.com/uk/en/contactus
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts