late payment

[zoe23]

please could i have bill looked into plz 

[madasaf1sh · Accepted solution]

@zoe23 

If its a late / none payment issue then you need to speak to Payment Management on 0800 902 0217 

[Bambino]

@zoe23 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers and how to use Skype to call are in the link below:

Guide: Coronavirus Community Help and Support 

[jonsie]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this