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iphone6s nightmare on O2 (new sim, calls failed for last 2 weeks) help?

PaulD88
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hi

Hope someone out there can help.

Brief story, having lost my phone a few weeks ago i called that evening to have it blocked, sods law, found my phone next day, anyway i called cs back up and they send a new  sim - all calls failed, next call to cs = new sim same problems again.

Anyway after days and days of being "fobbed of" i thought i was getting somewhere yesterday, the reasonably helpful fella yesterday said that"it was the phone thats blocked" so would take another 4h to clear, alas this looks like another fobbed of job, anyone have any ides that could help would be greatly appreciated.

 

yours paul.

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PaulD88
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It seems the IMEI No, on my account differs from my ipone handset if thats any help!!

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MI5
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@PaulD88 wrote:

It seems the IMEI No, on my account differs from my ipone handset if thats any help!!


Could very well be vital info.

If they have gone off your account they will be trying to unblock the wrong phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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PaulD88
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well done ellie all sorted and thanks guys
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Cleoriff
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Excellent news @PaulD88 thumbsup

Well done @O2Ellie yahoo

*The Game Is On*

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MI5
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You're welcome @PaulD88 

Glad you're sorted wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Ellie
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Happy we can help @PaulD88 

 

Happy Tuesday slight_smile

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