iphone6s nightmare on O2 (new sim, calls failed for last 2 weeks) help?

[PaulD88]

hi

Hope someone out there can help.

Brief story, having lost my phone a few weeks ago i called that evening to have it blocked, sods law, found my phone next day, anyway i called cs back up and they send a new  sim - all calls failed, next call to cs = new sim same problems again.

Anyway after days and days of being "fobbed of" i thought i was getting somewhere yesterday, the reasonably helpful fella yesterday said that"it was the phone thats blocked" so would take another 4h to clear, alas this looks like another fobbed of job, anyone have any ides that could help would be greatly appreciated.

yours paul.

[PaulD88]

It seems the IMEI No, on my account differs from my ipone handset if thats any help!!

[MI5]

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@PaulD88 wrote:

It seems the IMEI No, on my account differs from my ipone handset if thats any help!!

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Could very well be vital info.

If they have gone off your account they will be trying to unblock the wrong phone.

[PaulD88]

well done ellie all sorted and thanks guys

[Cleoriff]

Excellent news @PaulD88 

Well done @O2Ellie 

[MI5]

You're welcome @PaulD88 

Glad you're sorted

[O2Ellie]

Happy we can help @PaulD88 

Happy Tuesday