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iphone6s nightmare on O2 (new sim, calls failed for last 2 weeks) help?

PaulD88
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hi

Hope someone out there can help.

Brief story, having lost my phone a few weeks ago i called that evening to have it blocked, sods law, found my phone next day, anyway i called cs back up and they send a new  sim - all calls failed, next call to cs = new sim same problems again.

Anyway after days and days of being "fobbed of" i thought i was getting somewhere yesterday, the reasonably helpful fella yesterday said that"it was the phone thats blocked" so would take another 4h to clear, alas this looks like another fobbed of job, anyone have any ides that could help would be greatly appreciated.

 

yours paul.

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Cleoriff
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Hi @PaulD88 

They would have blocked the sim and the handset. You need the handset unbarred.

I'll ask one of our account advisors to help. @O2Lisa or @O2Ellie  are you able to assist here?

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PaulD88
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Cheers for the the reply, may i also say i can phone cs on the handset

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O2Ellie
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Morning @Cleoriff, Thank you for the tag. 

 

@PaulD88 I will send you a private message now and we can look in to this for you slight_smile 

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Cleoriff
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Thanks @O2Ellie thumbsup

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MI5
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@PaulD88 

Your account will also be barred which will need lifting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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PaulD88
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Thanks for reply MI5, according to cs everything is above board,(ok their end).

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MI5
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@PaulD88 

Heard that many times before mate wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@PaulD88 wrote:

Thanks for reply MI5, according to cs everything is above board,(ok their end).


When it quite obviously isn't @PaulD88 upside_down

Anyway, look out for a Private Message from @O2Ellie and hopefully she will get it sorted.

Private Messages will show in Top right hand corner of the page like so...

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PaulD88
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Indeed folks, very poor cs, im "nearly" getting angry.

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