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iphone11 stuck on reboot

Tams
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hi

 

my iphone11 is permanently stuck on reboot since yesterday. i am unable yo connect to itunes or icloud at the moment as it keeps sending verification codes to my mobile.

 

In an attempt to fix it i have somehow managed to wipe the phone but cannot do a recovery on it.

 

Plese help-the phone is only 4 months old

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Cleoriff
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Hi @Tams 

Your best bet is to give Apple a call https://support.apple.com/en-gb/contact 

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Tams
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thank you but they told me to come here when i called so i can speak to an o2 guru

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jonsie
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I would contact Apple support if you can't connect to itunes

https://getsupport.apple.com/?caller=home&PRKEYS=

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Cleoriff
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@Tams wrote:

thank you but they told me to come here when i called so i can speak to an o2 guru


There are no O2 Guru's here @Tams 

Ring them again and hopefully get someone more helpful.

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O2Faisal
O2 Support
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Hi, sorry to hear you are having difficulty with your phone. Have you tried the following. Press the volume up button then the down button in quick session then press and hold the power button until the phone goes blank and the apple logo reappears then let go of the power button. This can help in a lot of cases.
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