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iphone 13 pre order

Charles2
Level 1: Joiner
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Hi, just wondering do you actually have to settle your existing device plan in full upfront if you take up the new iphone 13? The SMS i received from o2 says they will settle the balance if you trade in your old phone. But when you order online, you are expected to pay off the balance. Am i missing something?

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MI5
Level 94: Supreme
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@Charles2 

You need to choose the recycle option when ordering your phone.

https://community.o2.co.uk/t5/Welcome-News/A-new-way-to-use-O2-Recycle/m-p/1485511#M36308

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120736 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@Charles2 

You need to choose the recycle option when ordering your phone.

https://community.o2.co.uk/t5/Welcome-News/A-new-way-to-use-O2-Recycle/m-p/1485511#M36308

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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