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Level 1: Joiner
Irene1902
Posts: 2
Registered: ‎12-08-2020
Accepted Solution

iMessages Deleted Automatically

on ‎12-08-2020 10:00

Hi, I noticed yesterday that all of my text messages from 21 March 2020 to 10 August 2020, have been deleted.  I did not delete them.  I visited the Apple shop and they said it was not a phone issue.  I need to recover the missing data.  Can you advise?  Many thanks.

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Level 40: Notorious
madasaf1sh
Posts: 2,219
Registered: ‎04-04-2012

Re: iMessages Deleted Automatically

on ‎12-08-2020 10:19

@Irene1902

Do you do any backups to icloud?

As if so you should be able to restore them from an icloud backup

https://www.imyfone.com/icloud/restore-imessages-from-icloud/

If not then there is no way to restore them, im afraid.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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MI5
Posts: 115,402
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: iMessages Deleted Automatically

on ‎12-08-2020 10:24

@Irene1902 

Look in message settings as you can select to never expire. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Irene1902
Posts: 2
Registered: ‎12-08-2020

Re: iMessages Deleted Automatically

on ‎12-08-2020 10:30

Thank you for your help

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Level 29: Intuitive
PhoneChanger
Posts: 1,281
Registered: ‎02-07-2013

Re: iMessages Deleted Automatically

on ‎12-08-2020 10:38

it also worth checking in iCloud setting that you have messages backup turned on (its OFF by default)
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