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frozen and locked screen

Superchef1
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on ‎26-01-2021 15:48

on ‎26-01-2021 15:48

My iphone screen is locked as open. i cant close the phone down, i cant make calls, i cant even open a single app, and i cant switch the phone off to rest it. any ideas of how to get my phone working again?????

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Bambino
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‎26-01-2021 15:58 - edited ‎26-01-2021 16:00

‎26-01-2021 15:58 - edited ‎26-01-2021 16:00

@Superchef1 I'd contact Apple support directly: Contact Apple for support and service – Apple Support

Edit: Download Skype and call over WiFi: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I DO NOT WORK FOR O2



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MI5
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on ‎26-01-2021 16:17

on ‎26-01-2021 16:17

@Superchef1 

Which iPhone have you got?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Superchef1
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on ‎26-01-2021 16:18

on ‎26-01-2021 16:18

iPhone 11 max pro

 

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MI5
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on ‎26-01-2021 16:23

on ‎26-01-2021 16:23

@Superchef1 

Have you tried this reset procedure?

1 - Press volume up

2 - Press volume down

3 - Press on/off button and hold it in until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Superchef1
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on ‎26-01-2021 16:24

on ‎26-01-2021 16:24

Yes, no joy with doing that
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