damaged SIM

[Elsie]

I have a PAYG sim, which has suddenly decided not to work and come up with the message stating that the sim is damaged and invalid. How can I get a new one, without losing the number and my credit? Whilst all the shops are closed?

[jonsie]

Only by calling

Guide: Coronavirus Community Help and Support 

[gmarkj]

Call customer services.
All numbers and ways to do this are below.
They will then send a new sim to you.

[Elsie]

Thanks, but have been trying for 2 days to call, and can't get through!

[Bambino]

@Elsie Very difficult to get through at this time. All you can do is persevere. Best time to try is 8 am. In the meanwhile, you can download Skype. You can buy credit to make inexpensive calls and even get a phone number so people can call you.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Elsie]

If I can get through, will I need any other information, other than my phone number? Someone mentioned needing a PIN number ? I don't have a PIN number?