cancel
Showing results for 
Search instead for 
Did you mean: 

contacting customer service

lwalters
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Has anyone had any luck contacting customer service on the phone....

in total I've been on hold over 6hours trying to pay my final bill

the only reason I left was i was on hold over 8hours trying to upgrade

they've given me until tomorrow to pay the bill but how am I meant to pay if they never answer!

Message 1 of 4
136 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 123831 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

@lwalters 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
134 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 123831 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

@lwalters 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
135 Views

lwalters
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thankyou...I will try that number tomorrow

if that fails would I be able to pay in an 02 store?

Message 3 of 4
131 Views

MI5
Level 94: Supreme
  • 123831 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

@lwalters 

You can pay your airtime bill in store but not the device plan payments if on refresh.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
118 Views