connectivity issues

[sharon20]

HI, i recently moved to o2 and my husband a week later, the last week or so we are now having problems calling each other. i ring him and it goes to conditional calling, no ring tone and then it was going to voice mail but now it just doesn't connect at all. i can call my daughter on o2 and hers goes through. we are both sim only, my daughter is pay monthly.

[Bambino · Accepted solution]

@sharon20 Check here to see if there are any mast issues in your area: O2 | Service Status

Also check your voicemail settings: All you need to know about O2 Voicemail 901. - O2 Community

If you're still having problems, speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.