cancel
Showing results for 
Search instead for 
Did you mean: 

complete loss of mobile phone signal for the whole village

Bex9
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Good morning, I am sending this from work as the entire village has lost phone signal, mobile data and internet for over 24 hours now. This is hilderstone village in staffordshire (ST15). What is causing this please and when will it be restored?

Many thanks

Message 1 of 7
85 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Bex9 

There has been a lot of storm damage to transmitters since the storm on Friday.

It is possible that your nearest mast is still working but having to cope with diverted traffic from other nearby damaged masts.

O2 don't give timescales for repairs so all you can do is report it as per the app I posted you to above and you will get updates through that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 5 of 7
66 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Bex9 

You need to report it through the MyNetwork app https://www.o2.co.uk/apps/my-network

You can also get updates here O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
79 Views

Bex9
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you, I keep trying this but it keeps saying it is just busy network which is not possible given there is no network coverage in the area now and they state report by the link below but then no link given. Getting a bit tired of the whole thing to be honest, wouldnt think it would take much to send an update. 

Thank you for your help

Message 3 of 7
76 Views

jonsie
Level 94: Supreme
  • 86568 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Message 4 of 7
68 Views

MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Bex9 

There has been a lot of storm damage to transmitters since the storm on Friday.

It is possible that your nearest mast is still working but having to cope with diverted traffic from other nearby damaged masts.

O2 don't give timescales for repairs so all you can do is report it as per the app I posted you to above and you will get updates through that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 5 of 7
67 Views

Bex9
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thank you

Message 6 of 7
63 Views

MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

Hope it's fixed soon 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
58 Views