changing from contract to pay as you

[erin1]

i have a sim card ready to put my old contract number xxxxxxxxxx on it. but contract has now finished can i still transfer this number over to this new sim

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[Cleoriff]

Hi @erin1 

If changing from contract to Payg , you will need a different sim as they work differently.

Follow the advice in this guide

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[erin1]

i have the new sim here

[MI5]

@erin1 

You need to call customer service Guide: Coronavirus Community Help and Support 

[Cleoriff]

@erin1 

Switching your number from Pay Monthly to Pay As You Go

We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.

If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.