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Level 1: Joiner
Posts: 2
Registered: ‎17-11-2015

call quality issue (for recipient)

[ Edited ]

issues over last 24 hours with recipient being unable to hear me properly (intermittent/broken/'fuzzy'), whilst I can hear them perfectly.

 

SE 2020 handset received 3 weeks ago as an upgrade. Not reconditioned.

 

Tried all obvious routes:

Mics working fine - all clean, okay quality on video/memo app

Software update okay

No reported network issues

Tried disabling other functions; no difference.

 

Any advice

 

Posts: 115,865
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: call quality issue (for recipient)

Maybe an issue with the recipients network or phone @Mils 

Is it just one person who complains or everyone you call?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎17-11-2015

Re: call quality issue (for recipient)

Thanks for the reply!

 

Yes it's everyone; I also left myself a VM which I couldn't make out. I think I may have solved it though- I tried using WiFi calling only and that's fine; got my husband to try calling me (he's also o2) and his was poor (from my end). We used a third party network checker (heat map??) that had some issues about 5 miles away - you think it could be as simple as that and should resolve within a few days?

Posts: 115,865
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: call quality issue (for recipient)

See if O2 are aware of the issue here @Mils 

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)