O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4935 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1340 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5566 Views
  • 122 replies
  • 5 kudos

Resolved! double payment

I was charged £32.22 twice this same November. I need you to update and refund my money that I was charged twice. URGENT.

Dudu123 by Level 1: Joiner
  • 17 Views
  • 1 replies
  • 0 kudos

Resolved! Default payment up O2 affecting my credit score

Hi could anyone help . I have an outstanding payment of £16.00 to O2 registered to my credit score that is affecting my credit score ....any idea where I go to pay this off. Thanks. I didn't even know it was in default or registered as default thka. ...

maggiebi3 by Level 1: Joiner
  • 18 Views
  • 1 replies
  • 0 kudos

Resolved! Bill overdue payment

Hey, my recent bill is overdue and my debit card is blocked right now which will take a day or two to fix. Can i make a payment using another card or can the date be extended as i am unable to make a call to the customer care centre using my number o...

zahra by Level 1: Joiner
  • 23 Views
  • 1 replies
  • 0 kudos

Resolved! Paying my bill

I’m trying to pay my bill and it does not give me the option to pay it just says something went wrong try again later. I’ve laid my devicebut air time it won’t allow me todo it!? Any advice please

Wilko0647 by Level 1: Joiner
  • 36 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 12

When is 02 expecting a delivery of iPhone 12’s

Mark123 by Level 1: Joiner
  • 39 Views
  • 1 replies
  • 0 kudos

Resolved! "Busy network"

Hi!Data connection has been very slow and worsening in my location over the last few months. When checking network status for my location, DN14 6RU, this message has been displayed now for weeks: "Our Network can get busy in this area.This means your...

AndyT1 by Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to pay my bill

I have been try to pay my bill but can’t as you’ve disconnected my outgoing calls what can I do ?

Paying1 by Level 1: Joiner
  • 54 Views
  • 1 replies
  • 0 kudos