O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4940 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 802 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1341 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1562 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1297 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5597 Views
  • 122 replies
  • 5 kudos

Resolved! Calls offering 30% discount ref covid

I have received calls today purporting to be from o2 - the 1st one came from 01245 892034 and the caller was saying something about a 30% discount linked to covid on bills going forward - he sent 2 texts and wanted me to read back the one time code w...

EknReds by Level 1: Joiner
  • 120 Views
  • 3 replies
  • 0 kudos

Resolved! About ordering new phone

Hello, I ordered a new phone contract on 26.11.2021 and paid a £20 upfront money is taking transaction in my bank account & also I’ve had an email to say my order is being processed and I can track it online. Anyone know what’s going on? How I can fi...

Toseef123 by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Watch 4

Looking to set up a watch plan for my new Samsung watch 4. Read that the only option to do this is to visit an o2 store? Is that definitely the case? Am I not able to call customer services and get them to add this into my monthly plan?

Ali12 by Level 1: Joiner
  • 63 Views
  • 3 replies
  • 0 kudos

Resolved! Return a new phone.

Hi.I have received a new phone and it is the wrong colour. I have spent a couple of hours going around in circles on your website trying to contact you as I have 14 days to exchange it. Your phone line ends the call after jumping through a load of ho...

Steve16 by Level 1: Joiner
  • 48 Views
  • 2 replies
  • 0 kudos

Resolved! Order

Hi, I placed an order for a new iPhone which has been delayed - Order Number [Personal details removed] please can you confirm how long it will take ? As it’s showing as next day delivery still online ? So I’m confused ? thanks , toni

Resolved! Old sim deactivated a day early unable to sim swap

I ordered an upgrade to a new iPhone 13 pro through O2. For some reason my old sim was deactivated a full 24hrs before the new one arrived with the phone. The phone came with a sim but zero information. I’ve eventually found online that I need to do ...

JohnWake by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Resolved! Can anyone help?

I need advice on how to remove a charge2mobile bar on my phone.

Crys262 by Level 1: Joiner
  • 29 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to make or receive calls

When calling out I get a message stating 'Not registered on Network'. When people call me it goes to VM. I cant log into My O2 as I forgot my password and they want to text me to authenticate for new pw which will not work as I cant receive texts. Ca...