O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4579 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 675 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1162 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5186 Views
  • 120 replies
  • 5 kudos

Resolved! Upgrade

I am looking to upgrade, are you willing to match online deals from a Third party provider, on your network?

Resolved! Extra bill

Hi I lost my driving license and rang DVLA (0904 012 9555)today. It takes 16mins but no body answer the phone. It end up with I had got no answering but still charging me £60 for extra bill. I’m really pressured with this bill as it’s so ridiculous. ...

Shan03 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Resolved! Invoice

Hi, can’t find a VAT invoice for the upfront payment for my new phone. Spent ages trying to find contact details for the right person to speak to but haven’t had any joy. Can anyone help? Thanks

Ryan241 by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

Premium SMS not working

I used to be able to text premium numbers no problem - a bar was then added which O2 have advised has been removed, I also don't have a spend cap but cannot send SMS to any short premium numbers even after contacting o2 so many times, its really frus...

Resolved! number

Move my number to another provider 

Resolved! Can I now cancel my contract?

I pay monthly and have paid off my device. Unfortunately O2 does not work at all well in the town I live in, Totnes, and so I need to change to the provider that does work here which is EE. Its a shame as I have been very happy with you, but now I mo...

Resolved! Voicemail

Off and on I am getting txts telling me I have had a missed call or a voicemail instead of them appearing in my missed call or voicemail boxes. I tried to adjust it by ringing 1710 and 1750 but these numbers seem to only turn on the txts and not off ...

Wazza by Level 1: Joiner
  • 61 Views
  • 1 replies
  • 0 kudos

Emails when on holiday

Why don’t I receive any emails when on holiday with my roaming switched on

Illo by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos