O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! iPhone says searching

hi there, Ive tried all the tips on your website to fix this! 

Dhu by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim Swap not activated

Hi, I just upgraded my phone to an iphone 12 and have done a sim swap due to the new tariff and the 5g. It's taken around 4 hours so far and still nothing and I've lost service on my old phone. I really need it for work for calls. Please can you assi...

Harry97 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My account

I have my husbands account attached to my phone he can’t receive or send any texts or calls can you tell me why please ? I have updated his data but still unable to use his phone his number is xxxxxxxxxxxx [Mod edit: Please do not share personal deta...

Mandela by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Monthly allowance

I want to know if I can start my monthly allowance early I’ve ran out of data cause I’ve been using my hotspot but I never usually use all my data so just wondering if I can start my plan early rather than paying £30 which is the same as my bill ever...

Neve by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I report a network fault

Hello I have now been without a signal for 24hours I do not know how to report the fault i have checked the network status checker all it says is theres a fault but it doesn't help me any further than that, I need my phone for my job and my phone doe...

Naomi6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim

Hello I have upgrade my phone and don’t the text part to swap over my sim but now it deactivated on my old phone and not active on my new phone , iam on call for search and rescue so I need my phone sort ASAP please , new sim number is xxxxxxxxxxxxx ...

Ross5 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Question re unlocking an old phone

I have a new phone and a new contract with O2 and kept my number. I gave my old phone to my grandson for his first day back at school...but it doesn't work as they don't have an O2 sim. I read that you go into the my O2 app to unlock the old phone, b...

Su1234 by Level 1: Joiner
  • 28 replies
  • 0 kudos

Resolved! Need to send a phone back that I don’t want

I have the Samsung galaxy s21 which is not the phone I wanted. I wanted the iPhone 12 in purple I need to know how to send it back please

Amanda9 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Transfer to sd card

How do I transfer photos from Google drive to sd card?

Pat2 by Level 1: Joiner
  • 1 replies
  • 0 kudos