O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Order

Hi, I placed an order for a new iPhone which has been delayed - Order Number [Personal details removed] please can you confirm how long it will take ? As it’s showing as next day delivery still online ? So I’m confused ? thanks , toni

Resolved! Old sim deactivated a day early unable to sim swap

I ordered an upgrade to a new iPhone 13 pro through O2. For some reason my old sim was deactivated a full 24hrs before the new one arrived with the phone. The phone came with a sim but zero information. I’ve eventually found online that I need to do ...

JohnWake by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can anyone help?

I need advice on how to remove a charge2mobile bar on my phone.

Crys262 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unable to make or receive calls

When calling out I get a message stating 'Not registered on Network'. When people call me it goes to VM. I cant log into My O2 as I forgot my password and they want to text me to authenticate for new pw which will not work as I cant receive texts. Ca...

Terrible indoor connection

whenever I’m trying to use apps in my phone the Wi-Fi is perfectly fine I.e 4/full bar’s however the connection is consistently at 2 or 1 and never above that. I have already sent a request on the network app in which they repaired the tower which th...

youbest04 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Network Issues TS10 & customer services

I am having seriosu network issues in the TS10 area, reported initially in Auguust and got worse over last couple of weeks Currently losing about 80% of call in our office, having to drive approx 2 miles to get a decent signal. I was told that work w...

Warsett by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cannot make calls

Can you tell me why cannot make outgoing calls I have paid my bill

Goochie63 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I Cancel an Order as an item is out of stock

I placed an order yesterday which shows the IPad I wanted was in stock and available for next day delivery. Only to be told once I placed the order the item was out of stock - how can I cancel this order please.

Sam25 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Signal where I live

Hi, I struggle to get any better than 3G signal in my house and very few spots in my town where I get 4G, I now see EE has 5G in Stamford Lincs, why shouldn’t I think about switching providers?

Chris38 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No service

Im having problems with my phone saying no service since 9am this morning csnt ring anyone or recieve calls or texts, anyone else having issues??

Sarah40 by Level 1: Joiner
  • 4 replies
  • 0 kudos