O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Bad signal

Reported issue of no signal since moving to our new address in Kenwood Banham NR162HRyou said a transmitter problem in the area would be sorted at the latest 11th October still no better.please clarify as it is causing me great difficulties.

SK3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! WiFi Calling on Samsung A22 5G

I received my upgrade phone today and have it up and running. The data transfer was really easy, but when I tried to set up WiFi Calling, I found out that his new phone does not support 4G Calling or WiFi calling. I find this baffling as it’s a new p...

Resolved! Money o

Just went in my online banking and it say 02 online order. £30:00. Haven’t brought anything

Sam99 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 Travel

hi there I am currently in US for work and I text O2TRAVEL to 23336 on the 5th October to which I received the standard text message that said allow 24hours. But if never appeared on my account, furthermore there is no record of it on my account. Why...

Rlyeo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Battery life

The battery on my oneplus6t used to be fantastic but doesn't even last a day now. Options?

Jpol by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! new sim still saying not active

I lost my phone have received a new sim in post but can't activate it 

jb6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Downloading and Printing bills

500 Internal Server ErrorDPWIV0760W The specified path is invalid. (%s) I keep getting this message when trying to download bills for accounts. Tried calling the o2 awful telephone number and just got cut off. No live chat available. its been this wa...

Gordons by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Tether to another iphone

We are going to Abu Dhabi and we need to download certain apps to show information on our vaccination status etc. I have an iphone that includes the Travel bolt ons, if I was to tether to another iphone whilst over there (with no sim) just to be able...

Mitch5229 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Remove a bolt on

My sons phone is in my name & I pay billHe has purchased a bolt on of 12GB for £30.50 which I’d like to remove? I had his phone set up with 0 Spend

AliMcCann by Level 1: Joiner
  • 1 replies
  • 0 kudos

O2 Recycle

So I ordered an S21 Ultra 5G on 15th September and was told about the £150 extra offer on O2 Recycle, but was subsequently told there would be a 3 week delay but was assured by the advisor that I could still claim as I had ordered the phone before th...