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Forum Posts

Spend cap

When I try to edit my spend cap it won’t change 

Harry31 by Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Dave-02?!

I think I need Dave-02?!I’ve been reading thread after thread of people not being able to set up mobile data on their Apple Watch cellular?I’ve been back and forth with o2 who have set up esims and deleted them to set up more to be told that won’t wo...

Lm88 by Level 1: Joiner
  • 1207 Views
  • 12 replies
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Sudden Call Barring

Hello all,I’m having an issue with my Pay As You Go SIM. Out of nowhere, outgoing call barring has been activated, and I can’t disable it.Here’s what I’ve tried so far:1. Entered the default codes (0000, 1234 - it said "Network or SIM card error") bu...

Athina by Level 1: Joiner
  • 1006 Views
  • 9 replies
  • 0 kudos

Broken second TV box in my room

https://google.com I am a Virgin Media O2 employee and I get the employee package. One of my TV boxes broke while doing the software upgrade well over a year ago now. How can I get a replacement? I have my main box in my living room but the second ii...

robobyte by Level 1: Joiner
  • 546 Views
  • 3 replies
  • 0 kudos

New Order Issues

I’m a first time customer with o2 and recently ordered a new phone for collection just less than 2 weeks ago. I got the confirmation email and all that stuff, and got texts from the courier so I assumed all was well.Then a few days ago I got a text s...

gracesu by Level 1: Joiner
  • 489 Views
  • 1 replies
  • 0 kudos

Sim to eSIM transfer not worked

Hi, I’ve transferred my sons phone to a new device and it prompted me to transfer to eSIM which I did. It has now switched off the physical sim but not activated the eSIM and I can’t get through to O2 as out of hours. He needs the phone tomorrow. Any...

Baldrick by Level 1: Joiner
  • 422 Views
  • 2 replies
  • 0 kudos

Wrong phone

I’ve ordered the wrong iPhone what can I do?

Adam42 by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! iMessage and FaceTime not activating after number port from EE

Hi,seems a popular topic. Since porting my number from EE my iMessage and FaceTime will not activate. I have tried all solutions posted here (network reset, restarting phone, Apple support, even sim swap) and nothing has worked spoke to O2 tonight wh...

PieMike by Level 1: Joiner
  • 7629 Views
  • 28 replies
  • 0 kudos

Apple Watch connection

I recently took out a contract with o2 for an iPhone as I had an Apple Watch cellular already (direct from apple).When I rang o2 to try and get a data plan for my watch they first told me it wasn’t possible as I didn’t buy the watch direct from o2?! ...

Lm88 by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos