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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2979 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5068 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15899 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8096 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7470 Views
  • 6 replies
  • 0 kudos

Resolved! Ultra 2

Can not get my ultra 2 to connect to cellular 

Gramps by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Make payment

Both the website and the app are currently unable to take payments…what am I supposed to do?

Seb4 by Level 1: Joiner
  • 144 Views
  • 2 replies
  • 0 kudos

Resolved! Data

Can you transfer data to another phone 

Tracey22 by Level 1: Joiner
  • 294 Views
  • 3 replies
  • 0 kudos

STILL NOT RECEIVING ALL INCOMING CALLS

2 forms filled out outlining issues with new phone. Been promised a call back twice and still waiting. Customer service is a waste of time. I'm losing business because of this. HELP!!

Resolved! Apple Watch Ultra

Hi, like many others I can not seem to activate my data on my Apple Watch.The watch pairs perfectly fine, it is brand new from the Apple Store. It asks me if I want to set up my data plan sharing setting up Mobile Service, but it seems stuck on a pag...

Adc5767 by Level 1: Joiner
  • 342 Views
  • 2 replies
  • 0 kudos

Variable or non existent network

Hopefully this is the right place to raise a query on coverage. I am in the BD17 6 area. I can only see one tower when we have a further 5 closer but blocked by the lay of the land. My cell tower check isCell ID 186,rsrp -126 andrsrq -12,sin 0 12 and...

Simreb by Level 1: Joiner
  • 296 Views
  • 4 replies
  • 0 kudos

Number transfer

Hi. I just purchased a new contract on 02.I was already on 02 but the deal I g0t was cheaper as a new customer. I spoke with 3 different people over the phone and they said they could transfer my number easily. Anyway. Since then, the number I want t...

Emily3391 by Level 1: Joiner
  • 250 Views
  • 2 replies
  • 0 kudos

Alcatel personal hotspot

Alcatel mobile personal hotspot keeps turning itself off. Can anyone help to solve this problem.

Jeanie by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Porting landline number

Hi. I want to get rid of my landline in the house but keep the number as I have had it for years and most people know it. How is this possible please

John7777 by Level 1: Joiner
  • 378 Views
  • 4 replies
  • 0 kudos