O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4290 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 578 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1007 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1251 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1046 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4448 Views
  • 120 replies
  • 5 kudos

No service

I have no service and can’t contact anyone at O2! 

Lozzy by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Cancel my bundle

Can anyone tel how I can cancel my bundle, I top up my phone it goes to my bundle

Saim11 by Level 1: Joiner
  • 53 Views
  • 2 replies
  • 0 kudos

Resolved! STAC number

Hi. I was given a STAC number from my old provider (Three mobile) . They said I have to use it with another provider (I am with O2 now) in order to be cancelled. Can I do this online, or it is better to go into a O2 shop, and ask them to help?

Resolved! Disney+ Plus free for 3 months on O2 - text "DISNEY3" to 21500 (Possibly Contract only specific)

I have seen this offer on hotukdeals,Disney+ Plus free for 3 months on O2 - text "DISNEY3" to 21500 (Possibly Contract only specific). I just want to know if it is legit. How would I add it to my O2 account. I had Disney Plus before and if I add it o...

Resolved! SMS

Does o2 support sending and receiving SMS over wi-fi

Flash1664 by Level 1: Joiner
  • 128 Views
  • 2 replies
  • 0 kudos

Resolved! Sim only

at the end of my sim only 12 month contract , will it automatically cancel ??

Rt2 by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! Signal drops out

Hi, Can you help? My phone signal drops out randomly and I can’t seem to get 4G half the time. I have a work phone that is on EE network and I have full coverage and no issues with that when my personal phone can’t even get a signal. I’ve done what y...

Resolved! End of contract

Hi contract coming to an end looking for a sim only contract but kerping the same number

Jed by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos