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DELIVERY OF MY PACKAGE

Dear O2, I am writing to inform you that I have not received my package. I was expecting it after 4 PM today, so I returned home from university and checked my door, but there was no package. I also checked with my neighbors, but no one has it. Could...

Resolved! Sim Transfer that I didn't even ask for, now without a functioning phone.

So, from what I can tell I've been moved to a new payment system, but in the process someone thought it was a brilliant idea to do a SIM Swap in the process, with zero warning or consent. Two days later, not seeing a new SIM in the post, and now it l...

Txt messages not working abroad

Txt messages can send but not receive abroad

Resolved! IMEI Blocking Question

Bought an iPhone 15 Pro from musicMagpie in March this year but it was then IMEI blocked by O2 in October, the phone was returned to musicMagpie a few weeks ago at their request, but they stopped contacting me and only send 'Thank you for your patien...

o2 support

why does your support page take me to post on a public forum i want to speak to an o2 support member to answer questions about my bill and why i am unable to reduce it

Need to sim unlock my old work iphone7

I retired in July 2000 and my employer let me keep my iPhone 7 that was sim locked to the o2 network. I need to use the phone on another network until another damaged iPhone can be repaired. The sim was deactivated when I left my employer, how do I u...

Resolved! Esim

I have a physical sim card which I insert into my iphone SE. I want to buy an Iphone 14 but I understand it operates from an esim and not a physical sim card. I do not want to lose my contract which I started with Virgin and is a good one. Can my phy...

No signal

I’m away in Florida’s and only have SOS signal. My phone hasn’t switched over and I can’t use my phone outside a WiFi spot. I need it to contact work and for Google maps. Never had this problem a few months back in June when I was last here