O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Customer service

It is literally impossible to make contact with you. All I would like to do is request a 5G sim which is apparently impossible without actually contacting an agent, which appears to also be impossible on your cyclical & frustrating ‘Help’ pages. Clic...

Dan29 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New simcard offer

Hi I have very recently registered my new O2 simcard & the offer that came with it was for £10 free credit when it was first topped up. I followed the instructions as noted but I was only credited with an additional £5 of credit. It’s also disappoint...

Arianna by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Poor signal

I am continually struggling with signal strength, whereas my partner who is also on O2 gets 2-3 bars all the time, I get nothing. Have recently visited a shop and had the SIM card chnaged and that has not made any difference

Bazzer by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Signal

I had 4g this morning and about 11 o’clock it stopped working I can not make any calls but can receive them why is this

Resolved! Cracked screen

I’ve cracked my screen and need help on how I go about getting it fixed 

Adena by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 cut me off

Can’t seem to contact o2 for some reasono2 have cut me off! Paid my bill last month on the 20th as always and next bill says it is due on the 20th in the app but they have cut me off for some reason, I did upgrade a couple of weeks ago so I think it’...

Knottyash by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Ordered new contract phone today

Ordered a new contract phone today but want to cancel as I've found a cheaper contract so want to cancel before I receive phone

Returna by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New customer and device

I started a new contract yesterday and i used smart switch from old phone to new phone, my new phone is saying galaxy play store is paused and also app installation is paused, i have no access to wifi, how do i unpause them ?

Resolved! o2 Sim card

Hi, i have found an O2 sim card in an old phone i am about to start using again. I think i am paying for it but cant find any details. When i put it in my iPhone 12 it comes up asking for web calling to be enabled. How do i find out the number of the...

Gailypoo by Level 1: Joiner
  • 1 replies
  • 0 kudos