O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4574 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 675 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1404 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1160 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5186 Views
  • 120 replies
  • 5 kudos

Resolved! Phone trade in

Hi, I traded in my iPhone XR last week when I got my new phone and I was told it would take £5 off my bill every month which hasn’t happened. How do I go about fixing this? Thanks

Mia54321 by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Resolved! 02

Hi, I have recently swapped from pay monthly to pay as you go and I got a big bundle deal meaning I get unlimited minutes and texts and 7gb of data for £10 a month. My minutes and texts are working but my data isn’t

Megan25 by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! O2 nhs discount

I’m trying to get my discount. It’s saying it won’t accept my payslip format and when I’ve tried to put my nhs email address in it says not valid

Laura212 by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! Email

Hi I brought a new iPhone 13 today but my email address is wrong please change to xxxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Sam47 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

Hi there , I have had no service now for 4 whole days , no data either … I tried to call you but as I have no signal I can’t , I don’t want to pay for a service that I am not getting , I received a text last week to say the service would be down for ...

20079205 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Signal

Hello, I have had major major issues with my phone and my partners phone, the signal on both is absolutley terrible and has been for over 12 months!, we have both said we would wait until the contracts are over then switch to a different network beca...

Joemcn by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

There’s a fault with the mast in my area I’ve had no signal from Thursday the 21st I’ve missed very important calls and messages any help please I’ve tried to contact o2 but with no signal I can’t call anyone help please

Rj4 by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Resolved! My signal is terrible at home.

My signal is terrible at home. Phone calls cut out and texts don’t come through. move followed all the advice on manually selecting network and refreshing network passwords vpn etc, but nothing helps. Considering switching to a new provider. All your...

Flossy by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos